Khan Brothers Equi-Build Limited

Khan Brothers Equi-Build Ltd. (KBEBL) a concerned of Khan Brothers Group is established in August 2017 and registered in Register of Joint Stock Company as per company act 1994. Corporate Head Quarter Building of the company is KBG Tower, 15 DIT Road, Malibagh Chowdhurypara, Dhaka-1219.

KBEBL one of the encouraging and evolving business conglomerate, is founded with the aim of enhancing all aspects of life for the customers with powerful brands, reliable products and consistent services. The company has diversified investment in Technology, Communication, Power, Real Estate, Logistics, Electronics & Value Added Service sectors in Bangladesh.
KBG is spreading it’s business area to Building Products. To focus this market, we have started with world’s renowned Lift Brand “Sigma”. Our target is to holding the first position in Bangladesh Lift Industry within 2018-2019 by providing best products with shortest possible time, best service, proper installation and to maintain commitment to our clients.

Aggressive pricing strategy, contemporary features & styling, international quality, strong distribution network and after sales service have contributed to make KBEBL the preferred choice of Bangladeshi customers. The core focus of the brand is to consistently provide outstanding customer service as it continues to explore new horizons to deliver newer and better solutions to its most valued premium asset, its customers. It focuses its after sale service through all possible standard channels with high accessibility to ensure quality customer service focusing on “continual service improvement process,” which is based on customer feedback through its own countrywide service channel.

1) Strong Management Monitoring & Compliance. Positive Business minded top Management, as a company, our top management are directly involving with this new venture. Also has deep knowledge of local culture and business practices. Therefore, our team will get additional benefit for taking management decision without any delay. As a public limited company (KBG), holding a strong compliance for which our new venture is getting this facility also.
2) Strong connectivity with various Government & Business organizations. Due to a Group of Company, we have a very good and effective management co nnectivity with government & business sector in Bangladesh. Therefore, though we are very new in Lift Industry but we have getting additional benefit for access in any Government & Business House.
3) Experienced Sales Team. Our sales team members are very much experience and aggressive, & knowledgeable. We have selected them from others leading Lift Company in Bangladesh. Experience in vertical transportation (elevator and escalator) business and activities in Construction industry for 10 years with affiliated companies. Therefore, we have a very strong customer database from the inception & strong will to penetrate into the segment with Sigma.
4) Equipped Technical Team. As a Ship-building Company, we have so many modern equipment’s which are being used for Lift Installation. Besides that, our Engineers & Technicians are also well experienced in this sector since long.
5) Growing Market. Bangladesh lift industry has been growing rapidly every year. But till now the market has a huge gap for brand lift. So, as a well-established company with world’s renowned brand “Sigma” we will get easy access to the industry than others.
6) Snob Effect. The people of Bangladesh is now sufferings for Snob Effect which helps us to increase our market. People are willing to buy Brand lift instead of local clone. Now they compare with brand to brand and technical specification with similar brands.
7) Provide full solution for elevator (Design, consultation, Supply, Installation, Civil Works & After Sale Service). We have the direct experienced in Construction Industry, Electro-Mechanical Industry like Generator, Power Sub-Station which makes us more confident to achieve success in Lift Industry as a partner of “SIGMA”.
8) Strong Market Research Team. Therefore, we are always getting the updated market information as well as our key competitor information’s which helps us to take positive business decisions.

As a group of company, we have completed various mega projects in both Government & Private sector which as follows:

A. Government Sector:
1) Bangladesh Coast Guard
2) BIWTC
3) Ministry of Disaster Management
4) Bangladesh Petroleum Corporation
5) Part of Padma Multipurpose Bridge

B. Private Sector:
1) Karim Group
2) MST Group
3) MHC Shipping
4) Accord Shipping
5) Comfort Shipping
6) Bangladesh Shipping Corporation

After successfully completion of 11 Mega Projects in various sectors, KBG have the full confidence to take challenge any new mega project and will complete within schedule maintaining quality.

Being part of KBG, KBEBL is also willing to take any new challenge. KBEBL management is also very much experience in the similar industry and have various experience to complete such types of Mega Projects.

1) Ensuring 24/7 Call Center for Customer Support.
2) Introducing Country’s 1st Fault Monitoring Systems from The Head Office which will play a vital role for sales motivation.
3) As after sales service is the main business for a service oriented industry, KBEBL moto is to provide the best possible services to the lift owners which will eventually uphold the image of SIGMA and KBEBL.
4) It is in the KBEBL plan to create service teams for Dhaka and other divisional cities in order to ensure fastest services to our clients.
5) To provide fastest and better services to the clients, KBEBL will maintain inventory of spare parts and accessories in its store.
6) Ensuring one stop service solution for all Clients.
7) Received Clients complain and arrange necessary steps to solve shortest period of time (maximum 01 hour).
8) Maintained Complained Database and arrange periodical Training Program for Technical Team to gather knowledge and taking future measures for reducing such problems.
9) Ensure Full collection of Monthly Service & Maintenance Charge.
10) Well planned and organized distribution of service across the country. Adequate service teams along with sufficient engineers should be assigned to different zones in Dhaka. Service people should be distributed according to the number of running lifts available in each zone so that the service people can provide service in a proper and timely manner.
11) Have plans of establishing service centers in different zones in Dhaka city very soon ie Uttara, Dhanmondi, Mirpur, Old Town. This will turn out to be a real advantage in terms of reaching customers quickly during major call backs.
12) Ensuring Customers satisfaction and maintained regular communication with clients.
13) Taking all installed Sigma Lifts for our Service line.
14) Ensuring availability of all types of Spares.
15) Arrange after Service feedback to the clients.
16) Arrange necessary Training for the Service team by professional or in-house trainer (if available) regarding their-
a. Approaching,
b. Product Knowledge,
c. Courtesy,
d. Receiving Clients Requirements Accurately,
e. Provide Feedback to Clients Accurately,
f. Provide Competitive Price Offer etc.
17) Separate the Technical Team & Service Team but making an internal coordination between two Teams.

1) Safety first.
2) Elevator and escalator maintenance process providing only service standard in the elevator industry.
3) Quick response to daily callback.
4) Preventive maintenance and repair solution are convenient for customers to make arrangements in advance.
5) Provide modernization solutions which are in line with government latest standards and advanced technologies in the industry.
6) Customer service management promise service excellence.